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A stock portfolio of Forrester’s Customer Experience Index (CXi) leaders had a cumulative 43% gain in performance over a six-year period (2007 to 2012) compared with a 33.9% decrease for a porfolio of customer experience laggards.

OUR SERVICES

We help you reach your business goals by developing and executing strategies based on what your current and potential customers need: to have unique experiences.

CUSTOMER EXPERIENCE (CX)

Medallia implementation / Customer Journey Mapping / Customer Experience Diagnosis / Voice of the Customer / NPS and eNPS / Workshops & Seminars

We work on the design, execution and analysis of unique customer interactions, by developing valuable differentiators that increase customer’s loyalty, aiming to create long-term profitability and growth.

STRATEGY

Strategic Planning / Business Development / Pricing / Go-to-Market Strategy / Customer Segmentation

We identify your company’s main challenges and help you find the best way to face them with comprehensive solutions, aligning business objectives with your customers’ real needs.

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MARKET INTELLIGENCE

Competitive Intelligence / Quantitive Research - Personal, Phone, In situ and On-line Interviews / Qualitive Research - Focus Groups, In-depth Interviews, Mystery Shoppers.

We analyze each industry’s needs, behaviors and trends, to understand your company’s positioning and find out the best business opportunities.

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BUSINESS INTELLIGENCE (BI)

Customer Relationship Management (CRM) / Campaign Management / Predictive Modeling / Big Data

We help you find reliable insights based on organizational (inside-out) and industry (outside-in) analysis with tools that transform raw data into valuable and meaningful information for decision making.

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BI & ENGAGEMENT TOOLBOX FOR MVNOS

SAS ® Visual Analytics / SAS ® Visual Statistics / SAS ® Enterprise Miner / SAS ® Marketing Automation / SAS® Customer Intelligence 360

We help you to implement an integrated BI solution covering the whole business cycle from data visualization and data mining models to the execution and measurement of targeted campaigns.

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WHO WE ARE

We work as a team to execute projects in the most effective and efficient possible way.

JESÚS CASAS

/ Co-founder

“I truly believe customers can determine the success or failure of a company. That is why our main goal at CX Team is to provide the best customer experience in each of the projects we develop.”

ALBERTO ESCOBAR

/ Co-founder

“My goal is to use the lessons I learned during my more than 20 years of experience at leadership level in marketing and strategic planning for top companies like Nextel, Televisa and BBVA to be an ally in the creation of new businesses and help companies in their fight to differentiate and sustain growth.”

ARANZAZÚ CANAL

/ Co-founder

“I am convinced that more than knowing their customers, companies must establish a relationship with them to ensure that their strategies will be aligned to the true wants and needs of the market. A company that constantly keeps open communication channels with its customers will be able to identify opportunities ahead of time and will be more efficient in the day to day operations.”

GABRIEL BRAUN

/ Co-founder

“Creating strategies is a must, but the key to success relies in the execution of them. For this, we must have on our side allies like the people, infrastructure and technological innovations that can help us achieve operational excellence and with this more and healthier sales and profitability.”