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A stock portfolio of Forrester’s Customer Experience Index (CXi) leaders had a cumulative 43% gain in performance over a six-year period (2007 to 2012) compared with a 33.9% decrease for a porfolio of customer experience laggards.
OUR SERVICES
We help you reach your business goals by developing and executing strategies based on what your current and potential customers need: to have unique experiences.
CUSTOMER EXPERIENCE (CX)
Medallia implementation / Customer Journey Mapping / Customer Experience Diagnosis / Voice of the Customer / NPS and eNPS / Workshops & SeminarsWe work on the design, execution and analysis of unique customer interactions, by developing valuable differentiators that increase customer’s loyalty, aiming to create long-term profitability and growth.
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STRATEGY
Strategic Planning / Business Development / Pricing / Go-to-Market Strategy / Customer SegmentationWe identify your company’s main challenges and help you find the best way to face them with comprehensive solutions, aligning business objectives with your customers’ real needs.
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MARKET INTELLIGENCE
Competitive Intelligence / Quantitive Research - Personal, Phone, In situ and On-line Interviews / Qualitive Research - Focus Groups, In-depth Interviews, Mystery Shoppers.We analyze each industry’s needs, behaviors and trends, to understand your company’s positioning and find out the best business opportunities.
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BUSINESS INTELLIGENCE (BI)
Customer Relationship Management (CRM) / Campaign Management / Predictive Modeling / Big DataWe help you find reliable insights based on organizational (inside-out) and industry (outside-in) analysis with tools that transform raw data into valuable and meaningful information for decision making.
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BI & ENGAGEMENT TOOLBOX FOR MVNOS
SAS ® Visual Analytics / SAS ® Visual Statistics / SAS ® Enterprise Miner / SAS ® Marketing Automation / SAS® Customer Intelligence 360We help you to implement an integrated BI solution covering the whole business cycle from data visualization and data mining models to the execution and measurement of targeted campaigns.
FIND OUT MOREWE ARE YOUR STRONGEST ALLY IN THE TOUGH PROCESS OF DECISION MAKING.
WHO WE ARE
We work as a team to execute projects in the most effective and efficient possible way.
ALBERTO ESCOBAR
/ Co-founder
ARANZAZÚ CANAL
/ Co-founder
GABRIEL BRAUN
/ Co-founderOUR KNOWLEDGE
We are a team of experts in several topics that enable each of our services.CUSTOMER EXPERIENCE
MARKET RESEARCH
COMPETITIVE INTELLIGENCE
BUSINESS STRATEGY
MARKETING
LAUNCHING NEW PRODUCTS AND SERVICES
BRANDING
BUSINESS INTELLIGENCE
WE ARE MEDALLIA's STRATEGIC ALLIES
The best tool to get to know your clients.
